Shipping policy
Last Updated: June 9, 2026
Thank you for shopping with RedTail Brims. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
Order Processing
Orders are typically processed within [1–3 business days] after payment is confirmed. Processing times may be longer during product launches, holidays, promotional periods, or high-volume sales events.
Orders are processed Monday through Friday, excluding holidays. Orders placed on weekends or holidays will begin processing on the next business day.
Shipping Rates
Shipping rates are calculated at checkout based on the shipping method selected, delivery location, package weight, and carrier rates.
From time to time, we may offer free shipping promotions. Any free shipping offer will be subject to the terms listed at the time of the promotion.
Shipping Methods and Delivery Times
We currently ship using carriers such as [USPS, UPS, FedEx, or other applicable carriers].
Estimated delivery times will be shown at checkout when available. Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, incorrect addresses, or other circumstances outside of our control.
Domestic Shipping
We currently ship within [the United States / the United States and select territories].
At this time, we [do not] ship internationally.
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information, if tracking is available for your selected shipping method.
Please allow up to [24–48 hours] for tracking information to update after the carrier receives the package.
Incorrect Shipping Addresses
Customers are responsible for providing accurate and complete shipping information at checkout.
If you notice an error in your shipping address, please contact us as soon as possible at redtailbrims@outlook.com. We will do our best to update the address before the order ships, but we cannot guarantee changes once an order has been processed.
We are not responsible for orders delivered to an incorrect address provided by the customer.
Lost, Stolen, or Delayed Packages
Once an order has been transferred to the shipping carrier, delivery is the responsibility of the carrier.
If your package is delayed, lost, or marked as delivered but not received, please contact the carrier directly using your tracking information. You may also contact us at redtailbrims@outlook.com, and we will do our best to assist you.
We are not responsible for stolen packages or packages lost due to incorrect shipping information provided at checkout.
Damaged Packages
If your order arrives damaged, please contact us within [3 days] of delivery at redtailbrims@outlook.com.
Please include your order number, a description of the issue, and photos of the damaged packaging and product. We will review the issue and determine whether a replacement, refund, or other resolution is appropriate.
Pre-Orders and Limited Drops
Some products may be sold as pre-orders or limited releases. If a product is a pre-order, the estimated shipping timeframe will be listed on the product page or at checkout.
If your order includes both in-stock and pre-order items, your order may ship together once all items are available unless otherwise stated.
Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible at redtailbrims@outlook.com.
We cannot guarantee that changes or cancellations can be made after an order has been processed or shipped.
Contact Us
For questions about shipping, tracking, or delivery, please contact us at:
RedTail Brims LLC
Email: redtailbrims@outlook.com